Refund and Returns Policy

Last updated: October 26, 2026

This policy applies to programs, diplomas and services bought from MTMS Global (“MTMS”). It does not limit your rights as a consumer under Egyptian Consumer Protection Law No. 181 of 2018.

1. 30-Day Money-Back Guarantee (diplomas)

If you are not satisfied with a diploma purchased from mtms.com.eg, you may request a full refund of the amount you actually paid within 30 calendar days of the payment date. To qualify, the request must be made in writing within that period and no completion certificate may have been issued to you. We do not ask you to justify the request in detail, but we welcome your feedback.

2. Cancellation of in-person or live training by the participant

• 7 or more days before the start date: full refund, or transfer to a later date at no cost.
• 3 to 6 days before the start date: 50% refund, or transfer to a later date once.
• Less than 3 days before the start date, no-show, or after the program has started: no refund. You may nominate another person to attend in your place if you notify us in writing before the start.

3. Cancellation or rescheduling by MTMS

If MTMS cancels or materially reschedules a program, you may choose a full refund or a transfer to another date or program without extra charge.

4. Corporate and in-house training, and consulting

Cancellation, postponement and refund terms for in-house programs and consulting engagements are set out in the signed proposal or agreement. Where it is silent, the cancellation terms in section 2 apply, and fees for work already performed or costs already incurred are not refundable.

5. What is not refundable

• Fees of external bodies, such as exam or certification fees paid to third parties.
• Services already fully delivered.
• Purchases for which a certificate has been issued, except where the program was not delivered as described.

6. Discounted purchases

Refunds are always calculated on the amount actually paid, after any discount.

7. How to request a refund

Email Info@mtms.com.eg (or WhatsApp +20 155 057 0044) with your full name, order number or payment receipt, the program name and the reason if you wish. We will acknowledge your request within 3 working days and give you a decision within 7 working days.

8. Refund method and timing

Approved refunds are paid to the original payment method within 14 working days of approval. Banks and card issuers may need additional time to show the amount in your account. If the original method is unavailable, we will agree an alternative with you, such as a bank transfer.

9. Contact

Info@mtms.com.eg, +20 155 057 0044, Nasr City, Cairo, Egypt.

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